Privacy Policy

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1. Introduction

Vista Coach Pty Ltd (ABN [78671494689]) ("we," "our," "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) .

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage our services, or interact with us.

2. What Personal Information Do We Collect?

The types of personal information we may collect include :

Identity Information: Name, job title, company name

Contact Details: Email address, phone number, postal address

Booking Information: Travel dates, group size, vehicle preferences, itinerary details

Payment Information: Billing details (processed securely through our payment providers)

Technical Data: IP address, browser type, device information, website usage data via cookies

Communications: Records of your enquiries, feedback, or correspondence with us

3. How We Collect Personal Information

We collect personal information in the following ways :

Directly from you: When you complete website forms, request a quote, make a booking, subscribe to our newsletter, or contact us via phone or email.

Automatically: Through cookies and similar technologies when you browse our website.

From third parties: When travel agents, tour operators, or event planners make bookings on your behalf.

4. Why We Collect Your Information (Purposes)

We collect, hold, use, and disclose your personal information for the following purposes :

To provide and deliver our tour and transport services

To process bookings and payments

To communicate with you about your bookings or enquiries

To respond to your questions and provide customer support

To send marketing communications (where you have consented or would reasonably expect this)

To improve our website, services, and customer experience

To comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may share your personal information with :

Our drivers and guides: To deliver the services you have booked

Service providers: Including IT providers, payment processors, and booking platforms who assist us in operating our business

Professional advisers: Such as accountants, lawyers, and insurers

Regulatory authorities: Where required by law or to protect our legal rights

6. Overseas Disclosure

Some of our third-party service providers (such as cloud hosting platforms or booking systems) may operate outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with the Australian Privacy Principles or similar privacy laws .

7. Marketing Communications

We may send you marketing emails or SMS about our services, special offers, or industry news. You can opt out at any time by :

Clicking the "unsubscribe" link in our emails

Contacting us directly at [info@vistacoach.com.au]

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our site. You can control cookies through your browser settings .

9. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, or misleading .

To request access or correction, please contact us using the details in Section 12.

10. Complaints Handling

If you have a complaint about how we have handled your personal information, please contact us in writing. We will investigate and respond to your complaint within a reasonable timeframe (usually 30 days) .

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) .

11. Data Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure . These steps include secure servers, password protection, and staff training.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law